Returns & Refunds Policy
We want you to be happy with your CASETICS order.
Personalised and Custom-Made Products
Products personalised or made to your specifications, including cases created using your photographs, artwork, text or other custom choices, cannot normally be returned simply because you have changed your mind.
This restriction does not apply if an item is faulty, damaged, incorrectly supplied, or fails to match the description provided.
Non-Personalised Products
Customers have 14 days from receipt to initiate a return or cancellation for non-personalised items. Returned products should be unused and in their original condition.
Return Shipping Costs
For change-of-mind returns of non-personalised products, the buyer is responsible for arranging and paying the return postage.
Where a customer exercises their statutory right to cancel an online order, we will refund the cost of the goods and the cost of our standard delivery option. Any additional amount paid for an upgraded or express delivery service is non-refundable.
If an item is faulty, damaged, incorrectly supplied, or not as described, reasonable return postage costs will be covered by us where applicable under UK consumer law.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible and provide:
- your order number
- a description of the problem
- clear photographs showing the issue
Where appropriate, we will offer a replacement, repair or refund in accordance with your statutory rights.
Custom Design Approval
Customers are responsible for checking their design, photographs, spelling, positioning and selected phone model before submitting an order.
Minor differences between colours displayed on a screen and the finished printed product may occur because screens and printing processes reproduce colours differently.
Nothing in this policy limits or excludes your statutory rights under UK consumer law.